← Vet SOAP Notes

Terms of Service

Last updated: 2026-06-17

1. Introduction

Vet SOAP Notes is a Chrome browser extension that records a veterinary visit, transcribes the audio, and generates a draft SOAP note using AI. It is built for licensed veterinarians practicing in the United States.

2. Your acceptance of these Terms

• we collect product-analytics events describing how you use the extension (which screens you open, which actions you trigger, durations, error reasons) — see the Privacy Policy for the exact list;
• authorized Vet SOAP Notes staff may review your account data — including audio, transcripts, and the SOAP notes you generate — for quality control, customer support, AI evaluation, and investigation of abuse. Every such review is logged internally;
• we may occasionally show you an optional in-product feedback survey (one question, 1-10 rating, optional comment). Participation is voluntary; closing it has no effect on the service;
• your continued use of the product after we update these Terms or our Privacy Policy means you accept the updated version.

If you don't agree with any of the above, please don't install or use the product.

3. Account & access

• You must sign in with your Google account the first time you open the extension. There is no anonymous mode.
• Once signed in, you stay signed in until you explicitly tap Sign out from inside the product — no periodic re-login.
• You're responsible for keeping your Google account secure.
• We may suspend or terminate accounts that abuse the service, violate these Terms, or put other users at risk.

4. Pricing

• Free trial: 5 SOAP notes, included with your account.
• Pro: $69 per month, billed monthly, cancel anytime.
• Prices are in US dollars and exclude any applicable taxes. We may change pricing for future billing periods with reasonable notice by email.

5. Veterinarian obligations

Before you record any visit using Vet SOAP Notes, you must inform the pet owner (and any other person whose voice may be captured) that:

1. the visit is being recorded;
2. the audio will be sent to third-party AI services for transcription and SOAP-note generation; and
3. Vet SOAP Notes may retain the resulting transcript and SOAP note as part of the patient's medical record.

By using the product, you represent and warrant that you have obtained the pet owner's informed consent before each recording, in the form required by the laws of your state.

You are solely responsible for compliance with state veterinary record laws, state recording-consent laws, and the AVMA Principles of Veterinary Medical Ethics. Vet SOAP Notes is a tool — the practicing veterinarian is the record-keeper.

6. Acceptable use

You agree not to:

• record a person without their consent;
• use the product for anything other than veterinary practice;
• process human medical encounters with the product;
• upload content you don't have the right to process;
• reverse-engineer, decompile, scrape, or attempt to extract source code or model prompts from the extension or backend;
• resell or sublicense access to the product without our written permission.

7. AI accuracy & clinical responsibility

SOAP notes produced by Vet SOAP Notes are AI-generated drafts. They may contain errors, omissions, misheard terms, or misinterpretations of the conversation.

We actively validate the AI's output before showing it to you: if a required clinical field is missing, the system refuses to generate a note rather than silently substituting placeholder content. Even so, AI output remains a draft and must be reviewed before clinical use.

• You must review and, where necessary, edit every note before relying on it, signing it, or entering it into a patient's chart.
• Vet SOAP Notes does not provide medical advice and is not a substitute for clinical judgment.
• We are not liable for clinical errors, missed diagnoses, or harm to animals or people that result from acting on an unreviewed or uncorrected AI draft.

8. Data ownership

• You own the medical-record content — audio, transcripts, and SOAP notes generated for your patients.
• We process that content on your behalf, only to operate the service described in our Privacy Policy.
• You grant us a limited license to host, transmit, and process the content as needed to provide the product to you.

9. Termination

• You may cancel your account at any time from inside the product.
• We may terminate or suspend your account for breach of these Terms, non-payment, or to comply with law.
• Before closing your account, you may export your transcripts and notes. Email radovdamir48@gmail.com if you need help.
• After termination, we delete your account data within 30 days, subject to any legal retention obligations.

10. Limitation of liability

To the maximum extent permitted by law, Vet SOAP Notes is provided "as is" and "as available", without warranties of any kind, express or implied.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption arising from your use of the product. Our total liability for any claim relating to the product is capped at the amount you paid us in the twelve months before the claim arose, or US $100, whichever is greater.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll let you know by email at the address on your account before the changes take effect. Continued use of the product after the effective date means you accept the updated Terms.

12. Contact

Questions about these Terms? Email radovdamir48@gmail.com.

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